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About Us  
Brookite Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@brookite.com.

Our Contact details:
Brookite Ltd
Brightley Mill Okehampton Devon EX20 1RR United Kingdom
Phone: 01837 53315
Fax: 01837 53223
Email: enquiries@brookite.com
229 1076 72
Making A Purchase  
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart (Please note that most of the range of kites that we make come in various colour combinations and may vary from the image shown). After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Alternatively call us on 01837 53315 we will be happy to take your order over the phone.
Shipping And Handling  
Postage costs are automatically calculated by our website, at the lowest possible price. However this may not be the quickest form of delivery. You can change the postage option when navigating through the checkout.

UK mainland orders over £60 are shipped FREE OF CHARGE. (Orders from outside the UK mainland will be charged at the usual rates for that area).
Delivery Schedule  
We will despatch your order within one working day of it being placed, subject to stock levels. Delivery time will depend on delivery option chosen. Where we cannot dispatch your order stright away we will contact you and give you the option to wait or cancel. International orders are generally received in under 14 days.
Back Orders  
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges  
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security  
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. At brookite.com we take security very seriously, with this in mind, we may contact you prior to dispatch to ask additional security questions.
Guarantee  
We guarantee your satisfaction. If you are unhappy with any product for any reason and it is still in its original condition, we will replace, swap or issue a refund. Your statutory rights are not affected.
Reaching Us  
If you need to reach us, please email us on enquiries@brookite.com, alternatively, you can call on 01837 53315 (International +44 01837 53315) or fax us on 01837 53223 or write to us at Brightley Mill Okehampton Devon EX20 1RR United Kingdom
Privacy Policy  
Brookite Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy  
We will accept any goods back for a 100% refund or exchange within 14 days of delivery. Goods must not be used and still be in their original packaging unless faulty. If you feel any goods are faulty please call Customer Services on 01837 53315. Your statutory rights are not affected.




Brookite Ltd, Brightley Mill, Okehampton, Devon, EX20 1RR Tel: 01837 53315 Fax: 01837 53223 e-mail: enquiries@brookite.com

Brookite products are available in all good Toyshops - please support your local retailer whenever possible. Click the Stockists tab to locate your nearest Brookite retailer.